PayPal Mediation Center

Tell us what happened and our own team handles it right away — you do not have to wait for a PayPal review, so your case gets resolved faster.

zhenluo888@163.com 18451515309 Mon–Fri 9am–6pm GMT+8

PayPal orders are handled here too.

1What is this about?

I didn't receive my item Item is not as described Item arrived damaged or incomplete Unauthorized payment Charged twice or billing problem I didn't receive my refund Something else

2Your details

Your name Email address

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Dispute amount (optional) Tell us what happened

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This case is handled directly by IMPERIALJADE. Everything stays on this page — you do not need to open a case anywhere else, and your ticket number tracks the progress.

We confirm within 1 business day (Mon–Fri 9am–6pm GMT+8) and offer a refund, replacement or reshipment. Agreed refunds go back to the original payment method within 2 business days.